Troubleshooting Recording Issues on Patientnotes.app

Issue Description

Problem: "Hi, I am using the web browser and PatientNotes is not allowing me to record.  When I click record, it does not do anything."

If you encounter this issue, follow the steps below to troubleshoot and resolve it.

Troubleshooting Steps

Step 1: Close and Reopen Browser or Restart PC

Check you do not have another program using the microphone that is stopping PatientNotes.app from accessing it. 
 

Step 2: Close and Reopen Browser or Restart PC

Another potential solution is to close your browser completely and then reopen it. If that doesn’t work, try restarting your PC.

1. Close and Reopen Browser:

   • Close all browser tabs and windows.
   • Reopen the browser and navigate to Patientnotes.app.
   • Attempt to record again.

2. Restart PC:

   • Restart your PC.
   • Once restarted, open your browser or the Patientnotes app and try recording again

Step 2: Check Your Device and Browser

If restarting your device does not resolve the issue, please provide the following information to help us diagnose the problem:

1. Device Information:
   • What device are you currently using (e.g., PC, Mac, iPhone, Android)?
2. Browser Information:
   • Which browser are you utilizing (e.g., Chrome, Firefox, Safari), or are you using our iOS app?
3. Microphone Information:
   • Are you using the default microphone on your device, or do you have an external microphone? If external, what type and model?

Additional Steps (If Necessary)

If the issue persists after following the steps above, please reach out to our support team with the details you have gathered. This will help us assist you more effectively.