Resolving Gmail Integration Issues

Issue: Users integrating their account with a Gmail address may encounter issues if the 'Include all practitioners' option is enabled.

Resolution Steps:

1. Access Integration Settings:

   • Navigate to the Clinic Setup page where you link your users .
     
     

2. Adjust Settings:

   • Locate the option labeled 'Include all practitioners.' This option might be enabled by default.
     
     

3. Uncheck the Box:

   • Uncheck the 'Include all practitioners' box. This is essential as having this option enabled can prevent successful integration with Gmail as it does not auto find your clinic URL .
     
     

4. Retry Integration:

   • Save your settings and attempt to reintegrate with your preferred practice integration. This should resolve the issue.

Additional Information:  If the problem persists, contact support for more detailed assistance.