Can I Get a Credit if I Reduce the Number of Users in My Team?

Yes — if you reduce the number of users in your team during an active billing cycle, our system will automatically apply a pro-rata credit based on the time remaining in your current cycle.

How It Works:

• Mid-Cycle Changes: If you remove users partway through a billing cycle, the unused portion of the subscription is calculated and credited to your account.

• Future Use: This credit is automatically applied to your next invoice. You’ll see the adjustment reflected in your upcoming billing statement.

• Usage-Based Adjustment: In cases where user activity or usage exceeds baseline limits, adjustments may vary. Credits are calculated based on remaining time and actual use.

Important Notes:

• No manual request is needed — the credit is processed automatically.

• Credits are only issued for reductions made before the end of the billing cycle.

• If no changes are made, your next invoice will reflect the usual full team subscription amount.

• If you cancel you will not get a refund.

If you believe a credit has not been applied correctly, feel free to contact our support team for a quick review.