Telehealth Audio Issues with Headphones

elehealth Audio Issues with Headphones

Issue: Audio Not Picked Up from Client During Telehealth Sessions When Using Headphones

Problem:

When using headphones during telehealth sessions, the audio from the client may not be picked up correctly.

Solution for Mac Users:

We have developed a macOS adapter to resolve this issue on Apple devices. Please follow the link below to download and install the macOS virtual cable:

macOS Virtual Cable Download

Solution for Windows Users:

We are currently working on a solution for Windows users. In the meantime, we recommend not using headphones during telehealth sessions to avoid audio issues.

Updates:

We will notify all users as soon as the Windows solution becomes available.

If you have any further questions or need additional assistance, please contact our support team.