Troubleshooting and FAQ
Find easy solutions with our Troubleshooting and FAQ guide.
- Reordering Prompt Templates
- Enabling Two-Factor Authentication (2FA) in Your Profile Settings
- Can I Email Patient Summaries or Action Plans Directly From the Platform?
- How Do I Change Spelling and Grammar Standards (e.g. British, American, Australian English)?
- How Do I Add DSM Codes to My Notes?
- How Do I Import and Convert My Own Templates?
- How Do I Generate Notes or Letters in Another Language? (e.g. French, Spanish, Arabic)
- My Recording Captured Multiple Sessions — How Can I Generate Notes for Just the First One?
- Why Can’t I Access Letter or Summary Templates?
- How Do I Sign Up for the UK Server?
- How Do I Change the Email Address Linked to My Account?
- Autodetect prompt
- How to delete a prompt
- Windows audio cable- compatible systems
- Why Can’t I Access My Sessions After 30 Days?
- Why Can’t I Click the “Add” Button to Create a New Template?
- How Do I Print a Note?
- Optimizing Audio for Sessions
- How to Include Date and Time in Your Prompts
- Android devices
- Organizational Plan
- Issue with Staff Logging In After Receiving Invite
- Can I Use an iPhone to Record During a Call?
- How to Change 'Patient' to 'Client'
- How to De-identify Client Information in Prompts
- I cannot create a letter or report from my clinical notes.
- How can I improve the quality of my notes?
- Compliance Resources
- Using PatientNotes for Classes
- Can I retrieve a deleted session?